You will be responsible for managing a high performing multinational team of Customer Care Advisors and Community Content Moderators to expertly resolve Tenerity’s Webloyalty customer complaints and improve our online reputation. In addition, you will be the Contact Center lead to work across the organization in collaboration with Product, Legal, Country Leadership and Reputation Teams on social reputation matters to improve the customer experience and reduce complaints. Furthermore, you will responsible for analyzing social reputation and complaint data with regular operational reporting to the CEO, President & other Senior Executives on relevant volumes, trends, escalations, issues and improvement initiatives.